Privacy Policy

1 Who We Are

Simpli Green Ltd is a UK-based provider of renewable energy and energy efficiency solutions, including solar PV, battery storage, EV chargers, and related services.

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, Simpli Green Ltd is the data controller of your personal data where we collect or receive that data directly.

2 What Personal Data We Collect

• Your name, address, email address, and telephone number.
• Details about your property, including ownership status and installation-related information.
• Energy usage information, whether estimated or provided by you.
• Information relating to eligibility for grants, funding schemes, or finance products.
• Technical information such as IP address, device information, browser type, and website usage data.
• Records of correspondence, enquiries, quotations, surveys, and service history.
• Call recordings where calls are recorded for training, quality, or compliance purposes.

3 How We Use Your Personal Data

• To respond to enquiries made through our website, by telephone, or by email.
• To prepare quotations, system designs, and proposals.
• To arrange surveys, installations, maintenance, and aftercare services.
• To assess eligibility for grants, schemes, or funding support.
• To introduce you to finance providers where finance is requested or discussed.
• To communicate with you about your enquiry, order, installation, or ongoing service.
• To comply with legal, regulatory, certification, consumer code, and insurance requirements.
• To improve our website, services, and customer experience.
• To send marketing communications where permitted by law.

4 Legal Basis for Processing

• Processing is necessary before entering into a contract or to perform a contract with you.
• Processing is necessary for compliance with a legal obligation.
• Processing is necessary for our legitimate interests, provided your rights are not overridden.
• You have given consent, including for certain marketing communications or third-party referrals.

5 Speedy PV and Midsummer Energy Ltd

Our website may include or link to the Speedy PV service provided by Midsummer Energy Ltd.

Where you use this service, Midsummer Energy Ltd may collect and process your personal data to generate an estimated cost for a solar PV installation at your residential property.

Where you request further information, your personal data may be passed to third-party companies, including Simpli Green Ltd, so that we can contact you regarding your enquiry.

We recommend that you review Midsummer Energy Ltd’s Privacy Policy to understand how they collect, use, and store your personal data.

6 Who We Share Your Data With

• Approved installation teams, surveyors, and subcontractors.
• Finance providers, lenders, brokers, or principal firms where finance is relevant.
• Certification bodies and consumer protection bodies, including MCS and RECC where applicable.
• Distribution Network Operators, meter operators, and utility-related parties.
• Government scheme administrators and compliance bodies.
• Software providers, monitoring platforms, cloud service providers, and IT support providers.
• Professional advisers, insurers, regulators, and legal representatives.

We do not sell your personal data to third parties.

7 Marketing Communications

We may contact you by telephone, email, or SMS about our products and services where permitted by law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option in any marketing email where available.

8 Third-Party Lead Sources

We may receive personal data from third-party lead providers, comparison services, introducers, or referral partners.

Where this happens, we expect those providers to have obtained appropriate consent or to have another lawful basis for sharing your data with us.

9 Cookies and Website Tracking

• To ensure the website functions properly.
• To improve website performance and user experience.
• To analyse website traffic and visitor behaviour.
• To support advertising and remarketing activities where applicable.

You can manage cookie preferences through your browser settings and, where applicable, through our cookie banner or cookie settings tool.

10 Data Retention

• Enquiry records for up to 24 months.
• Customer and contract records for up to 6 years after completion, or longer where required.
• Finance-related records for the period required by applicable regulatory or lender requirements.

11 Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

While we take reasonable steps to protect your personal data, no internet-based service can be guaranteed to be completely secure.

12 Your Rights

• Request access to your personal data.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of your personal data.
• Request restriction of processing.
• Object to processing carried out on the basis of legitimate interests.
• Request transfer of your personal data to another organisation in certain circumstances.
• Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully.

13 Call Recording

We may record telephone calls for training, monitoring, quality assurance, and compliance purposes.

14 Finance Services Disclaimer

Where finance is discussed or offered, Simpli Green Ltd may act as an introducer or credit broker and not as a lender.

Any finance agreement will be separate from your installation agreement and subject to the terms, approval criteria, and documentation of the relevant finance provider.

15 External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites, and you should review their privacy policies separately.

16 Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page, and the latest version will apply from the date of publication.